What are your products made of?
All our models are made from precision-cut metal parts designed for hands-on assembly and long-lasting display.
Are 3D puzzles suitable for children?
Our metal models are recommended for ages 14+ due to small parts and assembly complexity.
How long does assembly take?
Assembly time varies by model, typically ranging from 2 to 6 hours depending on complexity.
What if a part is missing or damaged?
Please contact us with your order number at service@metalmind3d.com, and we’ll assist you promptly from there.
How do i change or cancel my order?
If you need to change or cancel your order, please reach out to us as soon as possible. Our team will guide you through the process.
What should I do if my order is missing parts?
If your order arrives with damaged or missing parts, please contact us within 3 days of delivery with your order number and a photo of the item’s condition. We handle these situations on a case-by-case basis and will do our best to find a satisfactory solution for you.
How do I change or cancel my order?
If you need to change or cancel your order, please reach out to us as soon as possible. Our team will guide you through the process.
Can I change my shipping address?
Once your order ships, we are unable to make changes to the shipping address. However, we will work with you to ensure smooth delivery if any issues arise.
How do I return a product?
You must return your product within 14 days of purchase. Unfortunately, if 14 days have passed since your purchase, we can’t offer a refund. We do not offer product exchanges due to the nature of our items. Once assembly has begun, the product is ineligible for a refund. Discounted and after-service items are also non-returnable. To be eligible for a return, your item must be unused and in its original packaging, along with a receipt or proof of purchase.